To create a export from Global Relay you will need to make a folder and export them.
1. Log into Global Relay
2. Hover over the Folder link and click Folder Manager
3. Create folder name and click add folder
4. Create your search
5. Select the emails you wish to export by clicking the Check mark
6. Click the Copy to Folder
*make sure the correct folder is selected in the drop down.
7. Hover over the folder drop down and select the correct folder.
8. Check the email inside the folder are correct and then select the button Create PST
9. There are 3 steps to getting the PST file, you are going to need to tell the reasoning you would like to extract these emails. This seems to be for compliance reasons.
1. Confirm Extraction
2. Confirming items count in folder as well as decision to include BCC's and DL data.
3. Fill out Contact information. This MUST INCLUDE: Contact Phone Number, Email, Purpose for Extraction, Delivery Method, Password, and Delivery BY
* Delivery Method is up to you, a PST file will be like a folder that mounts into Outlook and will appear as a organizable inbox for you to see specific emails and allow you to export individually as well. EML are individual emails that you must open one by one but are sometimes nessicary depending on the situation.
** a Password MUST be used to encrypt the download, dont forget this password.
*** you are not charged for downloading the files VIA SFTP, but you will be charged for a courier. you can have the items delivered to you on CD/DVD via this services. rates are written below.
4. Down below are the rates for Courier as well as an agreement to proceed with download. Click Accept.
5. Once accepted you will be Redirected to a confirmation page that will let you know that your PST or EML files are being prepared and should take around 24 hours.
* You will Recieve Email Instructions how to download and save PST or EML files.